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Insurance
Customer 360
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Production-Ready AI Solution
Insurance · Enterprise Solution

Customer 360

One profile across policies, claims, and channels.

Deploy this use caseExplore Insurance Hub
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LIVE AI ENGINE
Real-Time Execution Pipeline

Customer 360 · Live Event Stream

STREAMING
STAGE 01INGEST
Enterprise Data
Lakehouse & APIs
STAGE 02ACTIVE
Breww AI Kernel
Multi-Agent Engine
STAGE 03ACTION
Automated Action
Low Latency SLA
EVENT MONITOR · INSURANCE
ONLINE

[INGEST] Multi-source telemetry batch synced (2,480 items)

p99: 12.4ms
Throughput: 420 ev/s
ZERO-DRIFT SLA
The problem

What we hear

Fragmented systems mean the same policyholder looks different to sales, service, and claims.

Our approach

How we solve it

An entity-resolved customer graph unified across core, CRM, and channel logs, exposed via API to every touchpoint.

Outcomes

Measured impact

  • Single-pane view for CSRs and agents
  • Consistent NBA / retention signals across channels
  • Foundation for cross-sell and household analytics

Other Insurance use cases

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Claims triage

Automate first-notice-of-loss classification and routing.

Fraud detection

Spot suspicious claim patterns before payout.

Underwriting risk scoring

Consistent, explainable risk grades for every quote.

Policy churn

Predict lapse risk and trigger retention offers.

Catastrophe modelling

Portfolio exposure under climate and event scenarios.

Agent productivity

Next-best action for every producer and territory.

Talk to us

Bring customer 360 into production.

Share a couple of lines about your setup — a senior partner will get back within a business day.

Discuss this use case

Tell us about your organization and what problem you are solving.

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Customer 360 — Insurance · DataCaffe.ai